Warranty

Specific terms and conditions of the KBC 5-year warranty

(2 statutory years + 3 years at no extra cost)

Thank you for your recent purchase of a KBC Helmet. For your safety and pleasure it has been designed with the greatest care to satisfy your every requirement. For your safety, and that of your passenger, we request that you respect all the usual rules of prudence when using your two-wheeled vehicle.

The KBC 5-year warranty guarantees the initial purchase that any possible manufacturing fault or material defect will be covered by the KBC warranty.

LIMITATIONS

If during the warranty period (5 years as from the date of purchase), a problem covered by the warranty were to arise, KBC, through the intermediary of its sales network, undertakes to repair or replace any defective components, up to a maximum limit which is the purchase value of the helmet. Any labour costs are normally paid by the KBC network, but are submitted for approval prior to the work being carried out.

If the repair requires components to be dispatched incurring transportation costs, the KBC network shall covers these costs up to a limit which is the cost of transport by the national postal service at the normal rate.

EXCLUSIONS

This warranty only covers problems related to materials or manufacturing. KBC cannot be held liable with regard to the product in the following cases:

Any damage following:

  1. a fall or accident
  2. a technical modification made by the use or a third party (glue, adhesives, paint, screws, etc.)
  3. use of or contact with: harmful chemical products (including methylated spirits on the visor treatments), or an intense hear source
  4. incorrect use: abnormal conditions (e.g. underwater), lack of maintenance or care
  5. ageing due to normal wear of the inner fabrics or foams, the appearance of the external parts, or the visor (scratches, marks, etc.)
  6. abnormal and prolonged exposure to ultra-violet light, in particular for the decorative colours.

In addition, KBC cannot consider subjective considerations related to use of the helmet as defects covered by the warranty: problems with comfort, size, noise or whistling, aerodynamics, etc.

KBC cannot be held liable for the temporary non-availability of the helmet while it is being enhanced to satisfy the needs of its owner.

In all cases, the maximum warranty period is 5 years. Replacement of a component during this period does not prolong this period.

PROCEDURE

When the helmet is sold the warranty card comprising all the information must be filled out and returned to KBC Europe Ltd by the purchaser.

All warranty claims must be made to the KBC dealer that sold the helmet.

For a warranty claim to be considered, the purchaser must notify the dealer of the problem that has arisen, and return the helmet that is the subject of the claim, together with the warranty card filled out when the helmet was purchased.

The present warranty is valid solely in member states of the European Union. This warranty does not affect in any way the statutory rights of the purchaser as stipulated by directive 1999/44CE.

The effects of this specific and limited warranty shall come to an end after a period of 5 years as from the date of purchase. After this period, if you continue to use a helmet regularly, we recommend that to benefit from optimum protection and comfort you should replace your helmet.

This is because certain external factors – general wear, certain impacts – could be prejudicial to the safety characteristics of this essential piece of protective equipment.

LIMIT

KBC reserves the right to carry out work within the terms of the warranty using replacement parts from the most recent version compatible with the model concerned, and is unable to guarantee perfect harmonisation of the paint or decorative elements associated with specific production runs and/or limited editions. In addition, the natural deterioration of colours over a period of time can cause mismatching in the adoption of colours of spare parts.

If KBC is unable to carry out the repair for technical reasons or because a component is not available, KBC undertakes to make the customer an advantageous offer, taking account of the age of the helmet, consisting in either an identical new helmet or an equivalent model manufactured at the time of the repair, if the original model is no longer available.